Popmoney® personal payment services are provided by CheckFreePay Corporation and CheckFreePay Corporation of New York, each a wholly owned subsidiary of Fiserv, Inc.
CheckFreePay (NMLS ID# 908760) is required by law to post the money transmitter licenses and disclosures for certain jurisdictions where the Popmoney service is licensed. Note that the Popmoney service is regulated in other jurisdictions. The Popmoney service is not limited to the states listed below.
If your issue is unresolved by CheckFreePay Corporation (877) 675-6378, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here:
https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Submit formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at its toll-free telephone number,1-866-275-2677, by e-mail at consumer.services@dbo.ca.gov, or by mail at:
Department of Business Oversight, Consumer Services
1515 K Street, Suite 200
Sacramento, CA 95814.
Florida residents may contact the Florida Office of Financial Regulation with questions or complaints about CheckFreePay Corporation at 200 E. Gaines Street, Tallahassee, FL 32399-0376, phone: (800) 848-3792 (toll free).
Money Transmission is licensed by the Georgia Department of Banking and Finance pursuant to the Georgia Sale of Checks Act.
Please contact the Illinois Department of Financial Institutions, toll free at (888) 298-8089 for suspected violation of the Illinois Transmitters of Money Act.
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding CheckFreePay Corporation, License number 908760, NMLS number 908760 at the Office of the Commissioner of Financial Regulation
500 N Calvert Street, Suite 402
Baltimore, Maryland 21202, phone: 888-784-0136
HELP PREVENT CONSUMER FRAUD!
If so, cancel the payment in Payment History if the payment has not yet processed. Processed payments may not be reversible. Contact Popmoney service consumer assistance at (877) 675-6378 for assistance.
| Activity | Personal Payment Fee |
|---|---|
| Popmoney Service | $0.95 *$15.00 Fee for Non Sufficient Funds may apply in accordance with Popmoney Service Terms of Use. |
CheckFreePay Corporation of New York ("CFP of NY") is licensed and regulated as a Money Transmitter by the New York State Department of Financial Services. For answers to questions or to register a complaint contact CFP of NY by calling toll free (877) 675-6378. CFP of NY is located at 2900 Westside Pkwy, Alpharetta, Georgia 30004-7429. Any unresolved consumer complaints may be mailed to the New York State Department of Financial Services, Consumer Services Division located at One State Street, New York, NY 10004-1417 (877) -226-5697.
If you have a complaint, first contact CheckFreePay Corporation Popmoney service consumer assistance at (877) 675-6378, if you still have an unresolved complaint regarding the company's money transmitter activity, please direct your complaint to: TX Dept. of Banking, 2601 N. Lamar Blvd., Austin, TX 78705, phone: (1-877) -276-5554 (toll-free), www.dob.texas.gov
HELP PREVENT CONSUMER FRAUD!
If so, cancel the payment in Payment History if the payment has not yet processed. Processed payments may not be reversible. Contact Popmoney service consumer assistance at (877) 675-6378 for assistance.
Contact CheckFreePay Corporation at (877) 675-6378 for assistance with a consumer complaint relative to the Popmoney service. For any unresolved consumer complaints, please contact the Washington State Department of Financial Institutions, Division of Consumer Services using one of the three methods:
Note that fraudulent transactions may result in the loss of your money with no recourse.