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Questions or concerns regarding Popmoney® personal payment service?
Refer to our Frequently Asked Questions or feel free to contact us.

FAQs

  • Popular Questions
  • About Popmoney
  • Signing Up
  • Picking Up Money
  • Troubleshooting
  • Privacy & Security

Popular Questions

  • How does Popmoney work?

    Popmoney allows you to send and receive money to/from friends, family or anyone at all.* If your financial institution offers Popmoney, you can log onto their online banking site to use Popmoney there. If your bank does not offer Popmoney, you can sign up at popmoney.com to receive money.

    After you enter your Eligible Transaction Account information, you can receive money .

  • Should I use Popmoney at my bank or at Popmoney.com?

    If your bank or credit union offers Popmoney you can log into your online banking site and use Popmoney there. See if your bank offers Popmoney.

    If your bank doesn't offer Popmoney, you can still receive money from your bank account by signing up here.

  • How will I know if someone sends me money using Popmoney?

    If the sender sends the money using your email address or mobile phone number, you will receive an email or text message with instructions on how to deposit the payment into your Eligible Transaction Account. If the sender uses your Eligible Transaction Account information, the money will be deposited directly into your Eligible Transaction Account. In that case, you will only receive a notification if the sender enters an optional message when submitting the payment.

  • How do I deposit a payment to my Eligible Transaction Account?

    If your bank or credit union offers Popmoney, you can deposit payments directly through their online banking site. If your bank or credit union does not offer Popmoney, please provide your account information at Popmoney.com. Your money will be sent to the account you specify.

    To find out if your financial institution offers Popmoney, visit our Participating Banks listing.

  • When will funds be available in my account?

    Your funds will be available as early as one business day from the date that you provide your Eligible Transaction Account information. You will receive a confirmation email when the credit is sent to your bank account with the date the funds will be in your account. Please check your financial institution's policy on fund availability.

About Popmoney

  • What is Popmoney?

    Popmoney is an innovative personal payment service that eliminates the hassles of checks and cash. And you don't need a new account to receive money. Just use your current Eligible Transaction Account.

  • How does Popmoney work?

    Popmoney allows you to send and receive money to/from friends, family or anyone at all.* If your financial institution offers Popmoney, you can log onto their online banking site to use Popmoney there. If your bank does not offer Popmoney, you can sign up at popmoney.com to receive money.

    After you enter your Eligible Transaction Account information, you can receive money.

  • How can I find out if my financial institution offers Popmoney?

    To find out if your financial institution offers Popmoney, click here

  • If my financial institution doesn't offer Popmoney, can I still send and receive money?

    For now, you can begin using the service today at Popmoney.com to receive money electronically.

  • Is Popmoney available outside the United States?

    Currently, Popmoney is only available for use between Eligible Transaction Accounts and registered users residing in the United States.

Signing Up

  • Why do I have to verify my Eligible Transaction Account?

    We verify your account to provide an extra level of assurance that the Eligible Transaction Account is actually your account or an account that you are authorized to use.

    Note: The information you need in order to verify your account is available on an account statement from your financial institution (such as your transaction history in online banking). Account confirmation transactions are identified with "Popmoney.com," "Trialcredit," "Trialdebit" or similar wording in the description.

  • How does bank account verification work?

    To confirm your account, we will make two small deposits of less than $1.00 each, into and from your account. The withdrawal is the sum total of the two deposits we made. The deposits and withdrawal will appear on your monthly statement from your financial institution, which will be available to view online or in your mail and are identified with "Popmoney.com" and "Trialcredit," "Trialdebit" or similar wording in the description.

    This information can be found on your statement and will be used to verify your account.

  • Where can I find my deposit amounts for account verification?

    To find the amounts we deposited into your bank account, you can:

    • Look at the statement from your financial institution, either online or one that is mailed to you
    • Call your financial institution and ask for the verification deposit amounts.

    Note: The deposit amounts are identified with "Popmoney.com" and "Trialcredit," "Trialdebit" or similar wording in the description. The description of the deposits may vary slightly, but should contain some indicator that the deposits are for an account confirmation.

  • What should I do if I don't have any verification amounts on my monthly statement?

    While verification transactions usually show up in two to three business days, in rare instances it can take up to a month for the bank account confirmation deposits and withdrawal to appear on your statement. The account confirmation deposits and withdrawal are identified with "Popmoney.com" and "Trialcredit," "Trialdebit" or similar wording in the description. The description of the deposits may vary slightly, but should contain some indicator that the deposits are for an account confirmation.

    Other ways that you can get this information are to check your account statement online or to call your financial institution and ask for the confirmation deposit amounts.

  • What happens after I enter all of my information?

    We verify your information with a consumer credit reporting agency or other verification methods for your security and protection. This verification process does not affect your credit report, your credit rating or your credit worthiness. We use this process to verify the information you send to us. Please see the Privacy Policy for additional reasons we may use your personal information.

  • Why do you verify my identity?

    We verify your information with a consumer credit reporting agency or via other verification methods for your security and protection. This verification process does not affect your credit report, your credit rating or your credit worthiness. We use this process to verify the information you send to us. Please see the Privacy Policy for additional reasons we may use your personal information.

  • What is my routing number and why do you need it?

    The routing number is a publicly available number that identifies your financial institution for payment processing through the check and electronic payments network. You must provide both your financial institution's routing number and your account number, both of which can usually be found on the bottom of a check from your account.

  • How can I find my routing number?

    Usually you can find this number on a check or deposit slip from your Eligible Transaction Account. Look for the nine-digit number between these symbols.

    If you cannot find the routing number, call your financial institution and ask for it. This number must be valid to successfully add an Eligible Transaction Account to your Popmoney profile.

  • What is my account number?

    Your account number uniquely identifies the Eligible Transaction Account you have at your financial institution. We must have both your financial institution's routing number and your account number. You can find this number at the bottom of your check or deposit slip. If you cannot find the account number, call your financial institution. This number must be valid to successfully add an Eligible Transaction Account to your Popmoney profile.

  • Why do you need my email address?

    We use your email address to send you messages that are relevant to your Popmoney service activity. For example, you may receive a message when you successfully sign up for Popmoney, change your password or address or if there is a problem processing a payment.

  • Do you give my email address to any other companies?

    For information on how your personal information may be used, please see the Privacy Policy.

  • Why do I need to verify my email address and phone number?

    Verification of your email address and phone number is required for security reasons. Entering the correct verification codes ensures that you have access to the email address and phone number provided. You may also be asked to verify your phone number in the future in order to receive payments.

Receiving Money

  • How will I know if someone sends me money using Popmoney?

    If the sender sends the money using your email address or mobile phone number, you will receive an email or text message with instructions on how to deposit the payment into your Eligible Transaction Account. If the sender uses your Eligible Transaction Account information, the money will be deposited directly into your Eligible Transaction Account. In that case, you will only receive a notification if the sender enters an optional message when submitting the payment.

  • Do I always have to deposit payments into the same account?

    No. You can add multiple Eligible Transaction Accounts to your profile at Popmoney.com. For each payment you receive, you can choose which Eligible Transaction Account the money will be deposited into. For more information about what types of accounts are eligible, please see the Popmoney Terms of Use.

  • Do payments sent to me expire?

    Yes. You have 10 days from the date you receive the payment notification to provide your Eligible Transaction Account information.

  • What happens when a payment someone sent me expires?

    You have 10 days from the send date to provide your Eligible Transaction Account information. When a payment expires, the funds are returned to the sender. Please contact your sender to request another payment if you still wish to receive the funds.

  • How do I deposit a payment to my Eligible Transaction Account?

    If your bank or credit union offers Popmoney, you can deposit payments directly through their online banking site. If your bank or credit union does not offer Popmoney, please provide your account information at Popmoney.com. Your money will be sent to the account you specify.

    To find out if your financial institution offers Popmoney, visit our Participating Banks listing.

  • Is there a cost for depositing a payment to my Eligible Transaction Account?

    There is no fee assessed by Popmoney to receive and deposit a payment into your Eligible Transaction Account.

  • When will the funds be available in my account?

    Your funds will be available as early as one business day from the date that you provide your Eligible Transaction Account information. You will receive a confirmation email when the credit is sent to your bank account with the date the funds will be in your account. Please check your financial institution's policy on fund availability.

  • Why am I asked to verify my mobile number to receive a payment sent to my email address?

    As a security precaution, the sender may have been asked to provide your mobile number when they scheduled a payment. In that case, you must verify access to this mobile number in order to confirm your identity and receive the funds.

  • If the sender has provided the wrong mobile number or I cannot receive text messages on my phone, what should I do?

    Do not attempt to deposit this payment! The funds will be returned to the sender if you are unable to verify access to your mobile phone. Instead, please ask the sender to edit the mobile number by clicking Activity and editing the transaction.

Help

  • What if I forgot my user name or password?

    For questions or issues regarding accessing your Popmoney profile, please contact Popmoney customer care at (877) 675-6378 or via email at support@popmoney.com.

  • Someone sent me money, but entered the wrong email address or mobile number. How do I correct this?

    Please ask the sender to go to the Popmoney Activity page to cancel the transaction and re-send it using the correct email address or mobile number. If the transaction cannot be cancelled, please ask the sender to call Popmoney support at (877) 675-6378.

  • Who can I call if I have questions?

    For any additional questions or issues, please contact Popmoney customer care at (877) 675-6378 or via email at support@popmoney.com.

  • What are the hours of service for customer support?

    Our customer support hours are daily from 9 a.m. to 9 p.m. ET.

Privacy & Security

  • Is the Popmoney service secure?

    For details, see the Security page.

  • How secure is my financial and personal information?

    For details, see the Security page.

  • How will my personal information be used?

    For information on how your personal information may be used, please see the Privacy Policy.

  • Will I receive text spam from Popmoney.com if I create a profile?

    For information on how your personal information may be used, please see the Privacy Policy and Terms of Use.

*Terms and conditions apply

Contact Us

Customer support:
If you use Popmoney at your financial institution's website,
please refer to their customer service contact information.
If you use popmoney.com to receive money, call our customer support line at (877) 675-6378.
Hours of operation are daily from 9 a.m. to 9 p.m. ET.
If you have feedback on Popmoney that you'd like to share, please send email to
feedback@popmoney.com.
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